Privacy Statement

1. Objective

Kildonan takes its obligations under the Privacy Act seriously and takes all reasonable steps in order to comply with the Act and protect the privacy of the personal information that we hold.

2. Policy

Kildonan's Privacy Policy applies to customers, job candidates and clients that provide us with their personal information.

The intent of our policy is to ensure that our conduct in handling an individual's personal information reflects the National Privacy Principles.
These principles cover the following areas:

1. Collection of information
2. Use and disclosure of information
3. Data quality
4. Data security
5. Openness
6. Access and correction
7. Identifiers
8. Anonymity
9. Trans-border data flows
10. Sensitive Information

3. Visits to Our Web Site

For each visitor to our web site, our web server collects the following type of information for statistical purposes;

• The number of users who visit the website
• The date and time of visits
• The number of pages viewed
• Traffic patterns

This is anonymous statistical data and no attempt will be made to identify users or their browsing activities. We use this data to evaluate our website performance and to improve the content we display to you.

4. Personal Information of Candidates

In the case of applications for positions, Kildonan holds the following personal information:

• Name
• Date of birth
• Address
• Resume
• References
• Interview documentation
• Results of aptitude and other tests

This information is collected to enable us to assess the suitability of a given candidate for a position that may become available within Kildonan from time to time. Wherever possible, Kildonan will collect information directly from the prospective candidates. However, in some cases we may receive personal information from referees or people that have worked with or are working with the candidate.

5. Storage

We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy and the destruction of this material where required.

6. Anonymity

Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when dealing with Kildonan.

7. Access to Personal Information

Where Kildonan holds personal information about an individual, Kildonan will provide the individual with access to the information on request, in a form or manner suitable to the individual's reasonable needs, except to the extent that:

• Providing access would pose a serious and imminent threat to the life or health of any individual; or
• Providing access would have an unreasonable impact upon the privacy of answer individuals; or
• The request for access is frivolous or vexatious; or
• The information relates to existing legal dispute resolution proceedings between Kildonan and the individual, and the information would not be accessible by the process of discovery in those proceedings; or
• Providing access would reveal the intentions of Kildonan in relation to negotiations with the individual in such a way as to prejudice those negotiations; or
• Providing access would be unlawful; or
• Denying access is specifically authorised by law; or
• Providing access would be likely to prejudice an investigation of possible unlawful activity; or
• Where providing access would reveal evaluative information generated within Kildonan in connection with a commercially sensitive decision-making process, Kildonan may give the individual an explanation for the decision, rather than direct access to the information.

If Kildonan holds personal information about an individual and the individual is able to establish that the information is not accurate, complete and up-to-date, Kildonan will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

To gain access to, or to up-date, the personal information that Kildonan holds about you, please contact our Privacy Officer via info@kildonan.org.au An administration fee of $20.00 plus gst will be charged.

8. Use of Cookies

Cookies are pieces of information that a website can transfer to an individual's computer hard drive for tracking site usage and customising site information to further improve the user experience. Cookies can make using Kildonan's websites easier by storing information about your preferences on a website. The use of cookies is an industry standard, with most major websites using them. Most Internet browsers are pre-set to accept cookies. However, if you are concerned about the use of cookies you do have the option to opt-out and refuse the transfer of cookies to your computer's hard drive.

9. Information Security

Any personal information submitted to a Kildonan website is held with the strictest confidence. Kildonan uses and implements industry standards for the security and protection of information collected from its users. This information is securely stored and access is restricted to authorised Kildonan employees, ensuring that personal information is protected.

Information submitted by an individual to Kildonan is used only for the purpose stipulated at the time that the information is collected. Kildonan is required by law not to reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information provided without first gaining the express consent of the individual to do so.

Exceptions to this include:

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health and;
Where Kildonan is required to provide information in response to Subpoenas or Warrants or other legal process.

10. Online Forms

When submitting information on our site, we may collect details such as your name and email address. This information is essential for us to be able to identify accurately who is using the service and is indicated by mandatory fields. Other types of information, such as your age and gender may be collected to help us profile who is using the services and what their interests are as such this type of information is optional. In general, you may be asked to provide Kildonan with personally identifiable information when you register your interest in our services on our site or update your details on our site.

11. Company Service Providers

Personal information may be transferred confidentially to our service providers for the primary purposes of carrying out our services from time to time. Examples include using our business partners to handle our campaigns and partnering in our programs and services; external mail outsourcing agents to handle our bulk postal requirements; and our bank, merchant or financial agencies to process your account payments. Wherever possible, we try to get those services provided to you without those third parties being provided with any of your personal information. If that is not possible, we require that any third party is provided with only the minimum necessary information, and it is provided under terms of strict confidentiality on condition that the third party only uses it to provide the necessary services

12. Sale of Business

If at some time in the future, we sell all or part of our organisation, we will need to disclose your personal information to the buyer so that the buyer can continue to provide services to you.

13. Call monitoring

Whenever implemented, monitoring or recording your telephone conversation with us is for staff training and service quality control purposes only. Your call will not be monitored if you ask our operator not to do so.

14. Complaints

Complaints about our privacy practices should be directed to our Privacy Officer via info@kildonan.org.au

15. More Information

For more information on how Kildonan treats your private information as a client and/or service user, or how you can provide feedback to us, download our Information for Service Users brochure located here